Is Zendesk Safe?
Zendesk — Nerq Trust Score 60.2/100 (C+ grade). Based on analysis of 2 trust dimensions, it is generally safe but has some concerns. Last updated: 2026-04-02.
Use Zendesk with some caution. Zendesk is a SaaS platform with a Nerq Trust Score of 60.2/100 (C+), based on 3 independent data dimensions. It is below the recommended threshold of 70. Security: 80/100. Popularity: 0/100. Data sourced from company registration, SOC 2/ISO 27001 certifications, privacy policy analysis, and app store metadata. Last updated: 2026-04-02. Machine-readable data (JSON).
Is Zendesk safe?
CAUTION — Zendesk has a Nerq Trust Score of 60.2/100 (C+). It has moderate trust signals but shows some areas of concern that warrant attention. Suitable for development use — review security and maintenance signals before production deployment.
What is Zendesk's trust score?
Zendesk has a Nerq Trust Score of 60.2/100, earning a C+ grade. This score is based on 2 independently measured dimensions including security, maintenance, and community adoption.
What are the key security findings for Zendesk?
Zendesk's strongest signal is security at 80/100. No known vulnerabilities have been detected. It has not yet reached the Nerq Verified threshold of 70+.
What is Zendesk and who maintains it?
| Author | Unknown |
| Category | saas |
| Source | N/A |
SaaS Assessment
Security & Compliance
Zendesk holds: SOC 2, ISO 27001.
Security Track Record
Zendesk has no known major security incidents and maintains independent security certification.
Zendesk Across Platforms
Same developer/company in other registries:
Similar Saas by Trust Score
Safety Guide: Zendesk
What is Zendesk?
Zendesk is a software — Zendesk is a customer service platform headquartered in San Francisco. Founded 2007 in Copenhagen, Denmark. Taken private by investor group in 2022. 100,000+ customers. SOC 2 Type 2 and ISO 27001 cert.
How to Verify Safety
Review the project for recent activity and known issues.
You can also check the trust score via API: GET /v1/preflight?target=Zendesk
Key Safety Concerns for softwares
When evaluating any software, watch for: maintenance status, security.
Trust Assessment
Zendesk has a Nerq Trust Score of 60/100 (C+) and has not yet reached Nerq trust threshold (70+). This score is based on automated analysis of security, maintenance, community, and quality signals.
Key Takeaways
- Zendesk has a Trust Score of 60/100 (C+).
- Review carefully before use — below trust threshold.
- Always verify independently using the Nerq API.
Detailed Score Analysis
| Dimension | Score |
|---|---|
| Security | 80/100 |
| Privacy | 50/100 |
| Reliability | 55/100 |
| Transparency | 60/100 |
| Maintenance | 60/100 |
Based on 5 dimensions. Data from company registration, SOC 2/ISO 27001 certifications, privacy policy analysis, and app store metadata.
What data does Zendesk collect?
Zendesk is a SaaS platform. Zendesk is a customer service platform headquartered in San Francisco. Founded 2007 in Copenhagen, Denmark. Taken private by investor group in 2022. 100,000+ customers. SOC 2 Type 2 and ISO 27001 certified. Features include ticketing, live chat, know
Privacy score: 50/100. As a SaaS platform, Zendesk processes user data in the cloud. Review the privacy policy for details on data retention, third-party sharing, and data processing locations.
For business use, request a Data Processing Agreement (DPA) and verify GDPR compliance before uploading sensitive data.
Full analysis: Zendesk Privacy Report · Privacy review
Is Zendesk secure?
Security score: 80/100. Zendesk is a customer service platform headquartered in San Francisco. Founded 2007 in Copenhagen, Denmark. Taken private by investor group in 2022. 1
Check Zendesk's security page for certifications such as SOC 2 Type II, ISO 27001, or GDPR compliance documentation. These certifications indicate that the vendor follows established security practices and undergoes regular audits.
For enterprise deployments, verify SSO/SAML support, role-based access control, and audit logging capabilities.
Full analysis: Zendesk Security Report
Zendesk Across Platforms
Same developer/company in other registries:
How we calculated this score
Zendesk's trust score of 60.2/100 (C+) is computed from company registration, SOC 2/ISO 27001 certifications, privacy policy analysis, and app store metadata. The score reflects 5 independent dimensions: security (80/100), privacy (50/100), reliability (55/100), transparency (60/100), maintenance (60/100). Each dimension is weighted equally to produce the composite trust score.
Nerq analyzes over 7.5 million entities across 26 registries using the same methodology, enabling direct cross-entity comparison. Scores are updated continuously as new data becomes available.
This page was last reviewed on April 02, 2026. Data version: 1.0.
Full methodology documentation · Machine-readable data (JSON API)
Frequently Asked Questions
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Disclaimer: Nerq trust scores are automated assessments based on publicly available signals. They are not endorsements or guarantees. Always conduct your own due diligence.